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All categories
RENEGING ADMISSION
We would like to inform you that the returns of the products are acceptable for all the categories of the products that they are in our online shop, except of the foods and drinks, if these returns are made within a 14-day period from the day you received it and provided that the products are intact (the package must not be open, the products must not be used and the packages must have all of the protective tapes, labels and constructors stickers).
In the case of request for return without explanation within a 14-day period from the day you received it, please complete and send the following form with the returned product:
In this case, the customer must pay the shipping cost for the returned product.
The refund is placed within a 14-day period from the day we receive the returned product and the way will be the same as the initial payment method.
In case of payment with cash on delivery or bank deposit, the refund is placed in a customer’s bank account.
In case of payment via Card or Paypal , the refund is placed with reversal. In this case the refund is placed as credit in the Card or Paypal that is used for the payment.
DEFECTIVE PRODUCT
In case of any defect upon pick up, e.g. the product is tainted or broken in the shipping package with obvious signs of hardship on the shipping package, our company must be informed within 24 hours from the date and time of pick-up of the order by the customer, so that we can replace the product with our burden or if you wish your money back, including shipping costs.
Beyond this period the replace for the above reasons of defect will not be accepted.
RETURN IN CASE OF ERROR
In the case of any error about the order because of the company (delivery of wrong products, wrong amount of products, wrong invoicing, shipping of defective product), the company assume the replace of the order or the total refund at the request of the customer.
In the case that you have ordered a different product in comparison with that you prefer, for any change, you will be charged totally the shipping cost for both of the returned product and the new product. In this case the change will be placed within a 14-day period.